Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery, provided the item is:

• In its original condition and packaging
• Unused and undamaged
• Complete with all accessories, manuals, and parts
• Accompanied by proof of purchase (order number)

2. Non-Returnable Items

The following items cannot be returned:

• Used or opened essential oils and fragrance products
• Items that have been used with water or oils (for hygiene reasons)
• Products marked as "Final Sale" or "Clearance"
• Items damaged due to misuse, neglect, or improper cleaning

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us through our contact form with your order number and reason for return.
2. Our support team will review your request and provide return instructions within 1-2 business days.
3. Package the item securely in its original packaging.
4. Ship the item to the address provided by our support team.
5. Once we receive and inspect the item, we will process your refund.

Important: Do not ship items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Return shipping costs are handled as follows:

• Defective or incorrect items: We will cover the return shipping cost and provide a prepaid return label.
• Change of mind or no longer needed: The customer is responsible for return shipping costs.
• Damaged in transit: Please contact us immediately. We will arrange a replacement or refund and handle the shipping.

5. Refund Processing

Once we receive and inspect your return, refunds are processed as follows:

• Refunds are issued to the original payment method.
• Processing time: 5-10 business days after inspection is complete.
• Bank transfer refunds may take additional time depending on your financial institution.
• Original shipping costs are non-refundable (unless the return is due to our error).

You will receive an email confirmation once your refund has been processed.

6. Exchanges

If you received a defective or damaged item, we will replace it with the same product at no additional cost. For exchanges of a different product or variant, please initiate a return and place a new order for the desired item.

7. Cancellations

Orders can be cancelled if they have not yet been processed or shipped. Please contact us as soon as possible with your order number to request a cancellation. Once an order has shipped, it cannot be cancelled and the standard return policy applies.

8. Damaged or Lost Packages

If your order arrives damaged, please:

• Take photos of the damaged packaging and product
• Contact us within 48 hours of delivery
• Include your order number and photos in your message

We will work with you to arrange a replacement or refund as quickly as possible.

9. Contact Us

If you have any questions about our Refund Policy or need to initiate a return, please contact us:

• Through our contact form
• By email at hello@cloudybreeze.com