Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive an order confirmation email immediately after placing your order, and a shipping confirmation once your order has been dispatched.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: 3-7 business days
• International Shipping: 7-14 business days (varies by destination)

Delivery times are estimates and may vary depending on your location, carrier delays, and customs processing for international orders.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. The exact shipping cost will be displayed before you complete your purchase.

Free Shipping: We offer free shipping on orders that meet a minimum purchase threshold. The current free shipping threshold is displayed during checkout. When your order qualifies, the shipping cost will be automatically set to zero.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation with your order number. You can track your order anytime using our Order Tracking page. Simply enter your order number (format: CB-YYYYNNNNNN) to view your order status.

5. International Shipping

We ship to most countries worldwide. Please note the following for international orders:

• Delivery times may be extended due to customs processing
• Import duties, taxes, and customs fees are the responsibility of the recipient
• We are not responsible for delays caused by customs
• Please ensure your shipping address is complete and accurate, including country and city

6. Shipping Restrictions

We are unable to ship to:

• P.O. Boxes (a physical street address is required)
• APO/FPO addresses (at this time)

7. Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping information, please contact us immediately. Once an order has shipped, we cannot change the delivery address.

8. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it:

• Check with neighbors and around your property
• Contact the shipping carrier directly with your tracking number
• If the package is confirmed lost, contact us and we will work with the carrier to resolve the issue

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged packaging and product, along with your order number. We will arrange a replacement or refund. See our Refund Policy for more details.

10. Contact Us

If you have any questions about shipping or need help with your order, please contact us:

• Through our contact form
• By email at hello@cloudybreeze.com